Every piece of jewellery is made to your order, that is why is uniqe and may slightly differ from the photo.

The rings are made in the size you indicated in a comment section, according to your individual needs. If you have special whishes, please put it down in a comment section or get in touch with us directly.

The time to fulfil the jewellery order is approximately 2-3 weeks.


We do our best to make sure our jewellery satisfies your expectations and that you can cherish it for many years to come. In case anything raises doubts, or if you wish to cancel your order, you are entitled to return the items within 14 days.

The terms and conditions of returns and complaints are provided hereinafter in the Regulations.



RETURNS 

You may return jewellery items bought by you within 14 days of receiving it. In order to return the items, you should submit the statement on withdrawing from the sale agreement. 

You may fill in and send our return form and then, within 14 days send back the merchandise to our special address for returned goods.

The jewellery pieces may not bear signs of having been worn, moreover, in case of the jewellery pieces with the precious stones, acceptance of the returned goods may follow an initial inspection of the stones by the gemmologist.

The jewellery pieces should be returned in the original package, together with the sale confirmation and the certificate (if applicable). 

We will refund your payment within 14 days of receiving the jewellery pieces.



COMPLAINTS 

You have the right to lodge a complaint within 2 years of the purchase date, by sending it to the address for complaints together with a description of the fault and the sale confirmation to our address for complaints. 

We will consider the complaint and give you our answer within 14 days of receiving the pieces of jewellery. In order to settle the complaint, we may repair the jewellery pieces, exchange for fault-free pieces of jewellery, lower its price or give full monetary refund. 

In case it is found that the damages to the jewellery pieces are resulted from improper use or unfortunate chance occurrence, we will notify you on the costs of repair.




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